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For the Beginner

A Communications specialist serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians throughout transport.

Job Responsibilities

  • Provides a professional, efficient response to incoming requests for routine and emergency services transport.

  • Activates flight/ground teams and initiates appropriate actions based on situations and company policies.

  • Maintains communication with the transport team at all times.

  • Discerns and relays pertinent information about the transport to the flight crew.

  • Maintains and upholds the Communication Center’s safety standards.

  • Documents all events and notifications in Computer-Aided Dispatch (CAD) System.

  • Ensures quality and accurate documentation of all Communications Center activities.

  • Provides flight-following of aircraft with computerized maps or manually with sectional charts on missions and initiates emergency action plans when required.

  • Maintains positive relationships with customers and other air medical transport providers.

  • Demonstrates the ability to maintain control in stressful situations.

  • Must have the ability to function independently as a member of a skilled team with a capacity for calm and reasoned judgment in meeting emergent business with an orientation toward service.

  • Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner.

  • Many communication centers provide other duties that may be assigned, such as answering administrative phones after hours.

IAMTCS will further develop this page to illustrate career opportunities.

Links top

Industry Related

AAMS – Association of Air Medical Services

AMPA – Air Medical Physician Association

NEMSPA – National EMS Pilots Association

IAFCCP – International Association of Flight & Critical Care Paramedics

ASTNA – Air & Surface Transport Nurses Association

CAMTS – Commission on Accreditation of Medical Transport Systems

NAAMTA – National Accreditation Alliance for Medical Transport Applications

Trauma Center Levels Explained – American Trauma Society


Weather Turndown

ADAMS – Atlas & Database of Air Medical Services

Art’s Aviation Website


Education / Career Advancement

Convene Training, LLC

Global Positioning System Overview

The GPS Research Page

The Difference Between GPS & GIS

World Meteorological Organization

Federal Communications Commission

EMS / CPR Simulator

EMCert Internet Medical Education

Tools  top

We are compiling online tools available to communicators.
Use the Contact Us link at the top of the page if you have an idea.

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